Dashboard
CLIaaS Control Plane
Export data from Zendesk and Kayako, then run LLM-powered workflows from the CLI.
Total Tickets
50
Open
21
Urgent
9
Pending
12
By Status
open
21
pending
12
solved
9
closed
8
By Priority
urgent
9
high
13
normal
24
low
4
By Assignee
jamie.wilson13 tickets
pat.oconnor12 tickets
alex.kumar10 tickets
sarah.chen9 tickets
mike.rodriguez6 tickets
Top Tags
enterprise (17)vip (16)downgrade (15)billing (15)api (13)bug (12)password (11)upgrade (11)sso (8)trial (8)
Recent Tickets
View All| ID | Subject | Status | Priority | Assignee | Created |
|---|---|---|---|---|---|
| 4521 | Agent collision — two agents replying simultaneously (#2) | closed | normal | alex.kumar | 2/21/2026 |
| 4549 | Can't reset password — reset email never arrives (#5) | closed | high | alex.kumar | 2/21/2026 |
| 4509 | Agent collision — two agents replying simultaneously | pending | normal | pat.oconnor | 2/20/2026 |
| 4541 | SSO integration with Okta failing after update (#4) | open | urgent | pat.oconnor | 2/18/2026 |
| 4529 | SSO integration with Okta failing after update (#3) | solved | urgent | alex.kumar | 2/18/2026 |
| 4534 | Bulk import of 5000 historical tickets (#3) | open | normal | jamie.wilson | 2/17/2026 |
| 4533 | Agent collision — two agents replying simultaneously (#3) | solved | normal | jamie.wilson | 2/17/2026 |
| 4536 | Billing error on invoice #INV-2026-0142 (#4) | closed | urgent | jamie.wilson | 2/17/2026 |
| 4544 | Data export for compliance audit (#4) | open | normal | sarah.chen | 2/17/2026 |
| 4547 | Downgrade from Enterprise to Team plan (#4) | solved | normal | jamie.wilson | 2/16/2026 |
Connectors
Zendesk
bidirectionalcliaas zendesk export --subdomain <x> --email <e> --token <t> --out ./exports/zendeskKayako
bidirectionalcliaas kayako export --domain <x> --email <e> --password <p> --out ./exports/kayakoLLM Workflows
cliaas triage --limit 10LLM-powered ticket triagecliaas draft reply --ticket <id>Generate context-aware replycliaas kb suggest --ticket <id>Surface relevant KB articlescliaas summarize --period todayShift/queue summaryQuick Start
# 1. Configure your LLM provider cliaas config set-provider claude cliaas config set-key claude sk-ant-... # 2. Export your helpdesk data cliaas zendesk export --subdomain acme --email you@acme.com --token <key> --out ./exports/zendesk # 3. Work your queue cliaas tickets list --status open cliaas triage --limit 10 cliaas draft reply --ticket zd-4521 --tone professional cliaas kb suggest --ticket zd-4521 cliaas summarize --period today