Billing error on invoice #INV-2026-0142 (#4)

#4536 · zendesk · opened 2/17/2026

closedurgent

Requester

olivia.dubois@acmecorp.com

Assignee

jamie.wilson

Updated

2/20/2026, 10:58:41 AM

Tags

upgradessobillingenterprise

Conversation (4 messages)

O

Olivia Dubois

2/17/2026, 8:31:31 AM

#1
Hi, I just received invoice #INV-2026-0142 and the amount is $47.50 higher than my subscription plan. I'm on the Team plan at $299/mo but was charged $346.50. Can you look into this?
J

jamie.wilson

2/17/2026, 9:31:31 AM

#2
Hi! I've pulled up your account and I can see the discrepancy. It looks like a prorated charge was applied when you added 2 seats mid-cycle on Feb 10. Let me verify the exact breakdown.
O

Olivia Dubois

2/17/2026, 10:31:31 AM

#3
That makes sense for the seats, but I only added 1 seat, not 2. Can you check the seat change history?
J

jamie.wilson

2/17/2026, 11:31:31 AM

#4
You're absolutely right — I can see only 1 seat was added on Feb 10 but the system logged it as 2. I've filed a correction and a credit of $47.50 will appear on your next invoice. I'm sorry about this.

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