Data export for compliance audit (#4)
#4544 · zendesk · opened 2/17/2026
opennormal
Requester
carol.brown@stark.com
Assignee
sarah.chen
Updated
2/16/2026, 11:51:03 AM
Tags
vipapimobileenterprise
Conversation (4 messages)
C
Carol Brown
2/17/2026, 3:03:43 AM
#1
We need a full export of all ticket data from the past 12 months for our SOC 2 audit. What format options do you have?
S
sarah.chen
2/17/2026, 4:03:43 AM
#2
We support JSON, CSV, and JSONL exports. For audit purposes, I'd recommend JSONL as it preserves all metadata including internal notes and timestamp precision. You can run: cliaas zendesk export --subdomain yourco --out ./audit-export
C
Carol Brown
2/17/2026, 5:03:43 AM
#3
Does the export include ticket deletion history and access logs?
S
sarah.chen
2/17/2026, 6:03:43 AM
#4
Yes, the full export includes audit trails. Access logs are in a separate endpoint — I'll add that to the export manifest. Give me a moment to prepare the extended export.
CLI Actions
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