SSO integration with Okta failing after update (#4)
#4541 · zendesk · opened 2/18/2026
openurgent
Requester
jane.smith@globex.com
Assignee
pat.oconnor
Updated
2/20/2026, 5:48:42 AM
Tags
bugapidowngradevip
Conversation (6 messages)
J
Jane Smith
2/18/2026, 12:23:34 PM
#1
After updating our Okta integration to use the new OIDC connector, none of our 200 agents can log in. This is a P1 for us.
P
pat.oconnor
2/18/2026, 1:23:34 PM
#2
This is critical — I'm looping in our integrations team right now. Can you share your Okta tenant URL and the error message you're seeing?
J
Jane Smith
2/18/2026, 2:23:34 PM
#3
Tenant: acme.okta.com. Error: 'invalid_client — The client_id is not valid.' We triple-checked the client ID.
P
pat.oconnor
2/18/2026, 3:23:34 PM
#4
Our integrations engineer found it — the new OIDC connector requires the client ID to be URL-encoded when it contains special characters. Your client ID has a '+' character. We're pushing a hotfix that handles this automatically. ETA 30 minutes.
J
Jane Smith
2/18/2026, 4:23:34 PM
#5
Hotfix is live. Can you try logging in again?
P
pat.oconnor
2/18/2026, 5:23:34 PM
#6
Working! All 200 agents are back online. Please add URL-encoding to your setup docs.
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