Downgrade from Enterprise to Team plan (#4)
#4547 · zendesk · opened 2/16/2026
solvednormal
Requester
frank.garcia@umbrella.com
Assignee
jamie.wilson
Updated
2/19/2026, 6:59:14 PM
Tags
apipasswordupgrade
Conversation (4 messages)
F
Frank Garcia
2/16/2026, 4:10:24 PM
#1
We'd like to downgrade from Enterprise ($999/mo) to Team ($299/mo) at the end of this billing cycle. We no longer need SSO or the advanced reporting.
J
jamie.wilson
2/16/2026, 5:10:24 PM
#2
I can schedule that downgrade for you. Just to confirm: you'll lose access to SSO, advanced reporting, custom roles, and the API rate limit will drop from 2500 to 200 req/min. The change takes effect on March 1.
F
Frank Garcia
2/16/2026, 6:10:24 PM
#3
That's fine. We've already migrated off SSO. Please proceed.
J
jamie.wilson
2/16/2026, 7:10:24 PM
#4
Done — your plan will switch to Team on March 1. You'll receive a confirmation email shortly. If you change your mind before then, just let us know.
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