Two-factor authentication locked out
#9 · zendesk · opened 2/22/2026
openhigh
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:05 AM
Tags
2faauthintent__account__data_restrictions__delete_accountintent_confidence__lowlanguage__enlanguage_confidence__highlockoutsentiment__neutralsentiment_confidence__high
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:00 AM
#1
I lost my phone and can't access my 2FA codes. I don't have backup codes saved. My account email is karen.lee@brightwave.io. Can you disable 2FA so I can set it up again with my new device?
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