Annual billing discount not applied
#6 · zendesk · opened 2/22/2026
openhigh
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:53:59 AM
Tags
annual-planbillingdiscountintent__billing__wrong__chargeintent_confidence__mediumlanguage__enlanguage_confidence__highsentiment__neutralsentiment_confidence__medium
Conversation (1 message)
5
5193368844062
2/22/2026, 7:53:56 AM
#1
I switched to annual billing last month and was told I would receive a 20% discount. My latest invoice still shows the monthly rate. Order confirmation: ORD-2026-1187. Please apply the correct pricing.
CLI Actions
cliaas draft reply --ticket zd-6 # generate AI reply
cliaas kb suggest --ticket zd-6 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion