API rate limit hit during bulk update
#22 · zendesk · opened 2/22/2026
openhigh
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:23 AM
Tags
apibatchintegrationintent__software__feature_feedback__not_workingintent_confidence__lowlanguage__enlanguage_confidence__highrate-limitsentiment__neutralsentiment_confidence__high
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:13 AM
#1
We're getting 429 Too Many Requests when running our nightly batch update script. We need to update ~500 tickets per run. Current rate limit seems to be 100 req/min. Can we get a rate limit increase, or is there a batch update endpoint we should use instead?
CLI Actions
cliaas draft reply --ticket zd-22 # generate AI reply
cliaas kb suggest --ticket zd-22 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion