New team setup — need onboarding walkthrough
#19 · zendesk · opened 2/22/2026
opennormal
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:16 AM
Tags
intent__service__appointment__newintent_confidence__mediumlanguage__enlanguage_confidence__highmigrationnew-customeronboardingsentiment__neutralsentiment_confidence__high
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:10 AM
#1
We just signed up for the Professional plan with 12 seats. We're migrating from Freshdesk and need help with: 1) Importing our existing 5,000 tickets, 2) Setting up our team structure and roles, 3) Configuring our email channel. When can we schedule an onboarding call?
CLI Actions
cliaas draft reply --ticket zd-19 # generate AI reply
cliaas kb suggest --ticket zd-19 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion