Mobile app crashes when opening attachments
#18 · zendesk · opened 2/22/2026
opennormal
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:16 AM
Tags
attachmentsbugcrashintent__software__issue_generic__errorintent_confidence__lowioslanguage__enlanguage_confidence__highmobilesentiment__negativesentiment_confidence__high
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:09 AM
#1
The iOS app (v3.2.1) crashes every time I try to open a PDF attachment on a ticket. Force closing and reopening doesn't help. iPhone 15 Pro, iOS 17.3. This started after the latest app update.
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