Email notifications sent to wrong assignee
#17 · zendesk · opened 2/22/2026
openhigh
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:15 AM
Tags
assigneebugemailintent__misc__received__received_communication_intended_for_someone_elseintent_confidence__lowlanguage__enlanguage_confidence__highnotificationssentiment__negativesentiment_confidence__medium
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:08 AM
#1
Ticket #4482 was reassigned from Mike to Sarah, but Mike keeps getting the email notifications instead of Sarah. This has happened on at least 3 other tickets this week. It seems like reassignment notifications are going to the previous assignee.
CLI Actions
cliaas draft reply --ticket zd-17 # generate AI reply
cliaas kb suggest --ticket zd-17 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion