Ticket search returns wrong results for quoted phrases
#16 · zendesk · opened 2/22/2026
opennormal
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:10 AM
Tags
bugintent__software__feature_feedback__not_workingintent_confidence__highlanguage__enlanguage_confidence__highsearchsentiment__negativesentiment_confidence__hightickets
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:07 AM
#1
When I search for "password reset" (with quotes for exact match), I get results containing just "password" or just "reset" separately. Exact phrase search seems broken. This used to work correctly last month.
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