Custom fields on ticket creation form
#14 · zendesk · opened 2/22/2026
opennormal
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:10 AM
Tags
custom-fieldsfeature-requestformsintent__misc__feedback__suggestionintent_confidence__highlanguage__enlanguage_confidence__highsentiment__neutralsentiment_confidence__high
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:05 AM
#1
We need to add custom dropdown fields to the ticket creation form — specifically "Product Area" (Billing, API, Dashboard, Mobile) and "Customer Tier" (Free, Pro, Enterprise). This would help with routing and reporting.
CLI Actions
cliaas draft reply --ticket zd-14 # generate AI reply
cliaas kb suggest --ticket zd-14 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion