Webhook support for ticket status changes
#13 · zendesk · opened 2/22/2026
openlow
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:10 AM
Tags
feature-requestintegrationintent__software__info__does_software_dointent_confidence__highlanguage__enlanguage_confidence__highsentiment__neutralsentiment_confidence__highwebhook
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:04 AM
#1
We want to integrate ticket status changes with our internal Slack bot. Could you add webhook support that fires on ticket create, update, and resolve events? We need the payload to include ticket ID, status, priority, and assignee.
CLI Actions
cliaas draft reply --ticket zd-13 # generate AI reply
cliaas kb suggest --ticket zd-13 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion