API token expired — automation broken
#10 · zendesk · opened 2/22/2026
openhigh
Requester
5193368844062
Assignee
Unassigned
Updated
2/22/2026, 7:54:05 AM
Tags
apiauthautomationintent__order__product_issue__need_replacementintent_confidence__lowlanguage__enlanguage_confidence__highsentiment__neutralsentiment_confidence__hightoken
Conversation (1 message)
5
5193368844062
2/22/2026, 7:54:01 AM
#1
Our CI/CD pipeline uses an API token that expired overnight. All automated ticket creation from our monitoring system has stopped. We need a new long-lived token or guidance on token rotation best practices. Org ID: org-7712.
CLI Actions
cliaas draft reply --ticket zd-10 # generate AI reply
cliaas kb suggest --ticket zd-10 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion