Dashboard loading takes 30+ seconds (#4)
#4539 · zendesk · opened 2/10/2026
solvedhigh
Requester
rachel.tanaka@massivedynamic.com
Assignee
jamie.wilson
Updated
2/20/2026, 9:04:11 AM
Tags
feature-requestbugapipassword
Conversation (5 messages)
R
Rachel Tanaka
2/10/2026, 6:03:26 PM
#1
For the past 3 days, our main dashboard takes 30-45 seconds to load. We have 50 agents and this is killing our response times. Happens in all browsers.
J
jamie.wilson
2/10/2026, 7:03:26 PM
#2
I'm escalating this to our engineering team immediately. Can you share your organization ID so we can check the backend metrics?
R
Rachel Tanaka
2/10/2026, 8:03:26 PM
#3
Org ID is ORG-8842. It started around Tuesday afternoon.
J
jamie.wilson
2/10/2026, 9:03:26 PM
#4
Found it — there was a database index that got corrupted during our Tuesday maintenance window. The team is rebuilding it now. You should see improvement within the hour.
R
Rachel Tanaka
2/10/2026, 10:03:26 PM
#5
Confirmed — loads in under 2 seconds now. Thanks for the fast turnaround.
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