Downgrade from Enterprise to Team plan (#3)

#4535 · zendesk · opened 2/7/2026

pendingnormal

Requester

noah.johansson@umbrella.com

Assignee

mike.rodriguez

Updated

2/16/2026, 1:08:37 AM

Tags

urgentsso

Conversation (4 messages)

N

Noah Johansson

2/7/2026, 3:36:30 PM

#1
We'd like to downgrade from Enterprise ($999/mo) to Team ($299/mo) at the end of this billing cycle. We no longer need SSO or the advanced reporting.
M

mike.rodriguez

2/7/2026, 4:36:30 PM

#2
I can schedule that downgrade for you. Just to confirm: you'll lose access to SSO, advanced reporting, custom roles, and the API rate limit will drop from 2500 to 200 req/min. The change takes effect on March 1.
N

Noah Johansson

2/7/2026, 5:36:30 PM

#3
That's fine. We've already migrated off SSO. Please proceed.
M

mike.rodriguez

2/7/2026, 6:36:30 PM

#4
Done — your plan will switch to Team on March 1. You'll receive a confirmation email shortly. If you change your mind before then, just let us know.

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