Data export for compliance audit (#3)
#4532 · zendesk · opened 1/25/2026
opennormal
Requester
kate.o.brien@stark.com
Assignee
mike.rodriguez
Updated
2/18/2026, 12:30:18 AM
Tags
bugfeature-requestapiurgent
Conversation (4 messages)
K
Kate O'Brien
1/25/2026, 5:18:32 PM
#1
We need a full export of all ticket data from the past 12 months for our SOC 2 audit. What format options do you have?
M
mike.rodriguez
1/25/2026, 6:18:32 PM
#2
We support JSON, CSV, and JSONL exports. For audit purposes, I'd recommend JSONL as it preserves all metadata including internal notes and timestamp precision. You can run: cliaas zendesk export --subdomain yourco --out ./audit-export
K
Kate O'Brien
1/25/2026, 7:18:32 PM
#3
Does the export include ticket deletion history and access logs?
M
mike.rodriguez
1/25/2026, 8:18:32 PM
#4
Yes, the full export includes audit trails. Access logs are in a separate endpoint — I'll add that to the export manifest. Give me a moment to prepare the extended export.
CLI Actions
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