Dashboard loading takes 30+ seconds (#3)
#4527 · zendesk · opened 1/31/2026
solvedhigh
Requester
frank.garcia@umbrella.com
Assignee
alex.kumar
Updated
2/16/2026, 8:43:33 PM
Tags
bugenterprisetrial
Conversation (5 messages)
F
Frank Garcia
1/31/2026, 12:20:50 AM
#1
For the past 3 days, our main dashboard takes 30-45 seconds to load. We have 50 agents and this is killing our response times. Happens in all browsers.
A
alex.kumar
1/31/2026, 1:20:50 AM
#2
I'm escalating this to our engineering team immediately. Can you share your organization ID so we can check the backend metrics?
F
Frank Garcia
1/31/2026, 2:20:50 AM
#3
Org ID is ORG-8842. It started around Tuesday afternoon.
A
alex.kumar
1/31/2026, 3:20:50 AM
#4
Found it — there was a database index that got corrupted during our Tuesday maintenance window. The team is rebuilding it now. You should see improvement within the hour.
F
Frank Garcia
1/31/2026, 4:20:50 AM
#5
Confirmed — loads in under 2 seconds now. Thanks for the fast turnaround.
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