Downgrade from Enterprise to Team plan (#2)
#4523 · zendesk · opened 2/2/2026
opennormal
Requester
bob.williams@massivedynamic.com
Assignee
sarah.chen
Updated
2/15/2026, 4:31:21 PM
Tags
upgradefeature-request
Conversation (4 messages)
B
Bob Williams
2/2/2026, 1:32:15 PM
#1
We'd like to downgrade from Enterprise ($999/mo) to Team ($299/mo) at the end of this billing cycle. We no longer need SSO or the advanced reporting.
S
sarah.chen
2/2/2026, 2:32:15 PM
#2
I can schedule that downgrade for you. Just to confirm: you'll lose access to SSO, advanced reporting, custom roles, and the API rate limit will drop from 2500 to 200 req/min. The change takes effect on March 1.
B
Bob Williams
2/2/2026, 3:32:15 PM
#3
That's fine. We've already migrated off SSO. Please proceed.
S
sarah.chen
2/2/2026, 4:32:15 PM
#4
Done — your plan will switch to Team on March 1. You'll receive a confirmation email shortly. If you change your mind before then, just let us know.
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