Data export for compliance audit (#2)
#4520 · zendesk · opened 2/2/2026
solvednormal
Requester
john.doe@acmecorp.com
Assignee
jamie.wilson
Updated
2/17/2026, 5:31:20 AM
Tags
mobilevip
Conversation (4 messages)
J
John Doe
2/2/2026, 10:54:20 AM
#1
We need a full export of all ticket data from the past 12 months for our SOC 2 audit. What format options do you have?
J
jamie.wilson
2/2/2026, 11:54:20 AM
#2
We support JSON, CSV, and JSONL exports. For audit purposes, I'd recommend JSONL as it preserves all metadata including internal notes and timestamp precision. You can run: cliaas zendesk export --subdomain yourco --out ./audit-export
J
John Doe
2/2/2026, 12:54:20 PM
#3
Does the export include ticket deletion history and access logs?
J
jamie.wilson
2/2/2026, 1:54:20 PM
#4
Yes, the full export includes audit trails. Access logs are in a separate endpoint — I'll add that to the export manifest. Give me a moment to prepare the extended export.
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