Data export for compliance audit (#2)

#4520 · zendesk · opened 2/2/2026

solvednormal

Requester

john.doe@acmecorp.com

Assignee

jamie.wilson

Updated

2/17/2026, 5:31:20 AM

Tags

mobilevip

Conversation (4 messages)

J

John Doe

2/2/2026, 10:54:20 AM

#1
We need a full export of all ticket data from the past 12 months for our SOC 2 audit. What format options do you have?
J

jamie.wilson

2/2/2026, 11:54:20 AM

#2
We support JSON, CSV, and JSONL exports. For audit purposes, I'd recommend JSONL as it preserves all metadata including internal notes and timestamp precision. You can run: cliaas zendesk export --subdomain yourco --out ./audit-export
J

John Doe

2/2/2026, 12:54:20 PM

#3
Does the export include ticket deletion history and access logs?
J

jamie.wilson

2/2/2026, 1:54:20 PM

#4
Yes, the full export includes audit trails. Access logs are in a separate endpoint — I'll add that to the export manifest. Give me a moment to prepare the extended export.

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