Dashboard loading takes 30+ seconds (#2)
#4515 · zendesk · opened 2/11/2026
openhigh
Requester
noah.johansson@umbrella.com
Assignee
alex.kumar
Updated
2/19/2026, 2:44:48 AM
Tags
invoicebilling
Conversation (5 messages)
N
Noah Johansson
2/11/2026, 9:13:45 AM
#1
For the past 3 days, our main dashboard takes 30-45 seconds to load. We have 50 agents and this is killing our response times. Happens in all browsers.
A
alex.kumar
2/11/2026, 10:13:45 AM
#2
I'm escalating this to our engineering team immediately. Can you share your organization ID so we can check the backend metrics?
N
Noah Johansson
2/11/2026, 11:13:45 AM
#3
Org ID is ORG-8842. It started around Tuesday afternoon.
A
alex.kumar
2/11/2026, 12:13:45 PM
#4
Found it — there was a database index that got corrupted during our Tuesday maintenance window. The team is rebuilding it now. You should see improvement within the hour.
N
Noah Johansson
2/11/2026, 1:13:45 PM
#5
Confirmed — loads in under 2 seconds now. Thanks for the fast turnaround.
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