Billing error on invoice #INV-2026-0142 (#2)

#4512 · zendesk · opened 2/1/2026

openurgent

Requester

kate.o.brien@stark.com

Assignee

sarah.chen

Updated

2/20/2026, 8:12:50 AM

Tags

upgradedowngrade

Conversation (4 messages)

K

Kate O'Brien

2/1/2026, 2:13:58 AM

#1
Hi, I just received invoice #INV-2026-0142 and the amount is $47.50 higher than my subscription plan. I'm on the Team plan at $299/mo but was charged $346.50. Can you look into this?
S

sarah.chen

2/1/2026, 3:13:58 AM

#2
Hi! I've pulled up your account and I can see the discrepancy. It looks like a prorated charge was applied when you added 2 seats mid-cycle on Feb 10. Let me verify the exact breakdown.
K

Kate O'Brien

2/1/2026, 4:13:58 AM

#3
That makes sense for the seats, but I only added 1 seat, not 2. Can you check the seat change history?
S

sarah.chen

2/1/2026, 5:13:58 AM

#4
You're absolutely right — I can see only 1 seat was added on Feb 10 but the system logged it as 2. I've filed a correction and a credit of $47.50 will appear on your next invoice. I'm sorry about this.

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