Downgrade from Enterprise to Team plan

#4511 · zendesk · opened 2/7/2026

opennormal

Requester

jack.thompson@massivedynamic.com

Assignee

mike.rodriguez

Updated

2/20/2026, 7:17:16 PM

Tags

vipapiinvoicebug

Conversation (4 messages)

J

Jack Thompson

2/7/2026, 9:33:28 PM

#1
We'd like to downgrade from Enterprise ($999/mo) to Team ($299/mo) at the end of this billing cycle. We no longer need SSO or the advanced reporting.
M

mike.rodriguez

2/7/2026, 10:33:28 PM

#2
I can schedule that downgrade for you. Just to confirm: you'll lose access to SSO, advanced reporting, custom roles, and the API rate limit will drop from 2500 to 200 req/min. The change takes effect on March 1.
J

Jack Thompson

2/7/2026, 11:33:28 PM

#3
That's fine. We've already migrated off SSO. Please proceed.
M

mike.rodriguez

2/8/2026, 12:33:28 AM

#4
Done — your plan will switch to Team on March 1. You'll receive a confirmation email shortly. If you change your mind before then, just let us know.

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