Data export for compliance audit
#4508 · zendesk · opened 2/6/2026
pendingnormal
Requester
grace.kim@acmecorp.com
Assignee
pat.oconnor
Updated
2/16/2026, 8:55:58 PM
Tags
upgradevipenterprisebilling
Conversation (4 messages)
G
Grace Kim
2/6/2026, 3:44:35 PM
#1
We need a full export of all ticket data from the past 12 months for our SOC 2 audit. What format options do you have?
P
pat.oconnor
2/6/2026, 4:44:35 PM
#2
We support JSON, CSV, and JSONL exports. For audit purposes, I'd recommend JSONL as it preserves all metadata including internal notes and timestamp precision. You can run: cliaas zendesk export --subdomain yourco --out ./audit-export
G
Grace Kim
2/6/2026, 5:44:35 PM
#3
Does the export include ticket deletion history and access logs?
P
pat.oconnor
2/6/2026, 6:44:35 PM
#4
Yes, the full export includes audit trails. Access logs are in a separate endpoint — I'll add that to the export manifest. Give me a moment to prepare the extended export.
CLI Actions
cliaas draft reply --ticket demo-4508 # generate AI reply
cliaas kb suggest --ticket demo-4508 # find relevant KB articles
cliaas triage --limit 1 # AI priority suggestion