Dashboard loading takes 30+ seconds

#4503 · zendesk · opened 2/8/2026

pendinghigh

Requester

bob.williams@massivedynamic.com

Assignee

sarah.chen

Updated

2/15/2026, 9:39:29 AM

Tags

invoicevipenterpriseupgrade

Conversation (5 messages)

B

Bob Williams

2/8/2026, 12:58:26 PM

#1
For the past 3 days, our main dashboard takes 30-45 seconds to load. We have 50 agents and this is killing our response times. Happens in all browsers.
S

sarah.chen

2/8/2026, 1:58:26 PM

#2
I'm escalating this to our engineering team immediately. Can you share your organization ID so we can check the backend metrics?
B

Bob Williams

2/8/2026, 2:58:26 PM

#3
Org ID is ORG-8842. It started around Tuesday afternoon.
S

sarah.chen

2/8/2026, 3:58:26 PM

#4
Found it — there was a database index that got corrupted during our Tuesday maintenance window. The team is rebuilding it now. You should see improvement within the hour.
B

Bob Williams

2/8/2026, 4:58:26 PM

#5
Confirmed — loads in under 2 seconds now. Thanks for the fast turnaround.

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