Can't reset password — reset email never arrives

I've tried resetting my password 5 times today and the email never arrives. I've checked spam, verified my email address, and tried both Chrome and Firefox. I'm locked out of my account.

I'm sorry you're experiencing this. Let me check the email delivery logs for your account. Can you confirm the email address on file?

It's jdoe@acmecorp.com. I've been using this account for 2 years without issues.

I found the issue — your domain acmecorp.com recently updated their DMARC policy and our transactional emails are being rejected at the server level before they reach your inbox. I've triggered a reset via our backup delivery system. You should receive it within 5 minutes.

Got it! Thanks for the quick fix. Might want to flag this for other acmecorp users too.